Description based on Specified Commercial Transactions Law

【Payment Method】
You can use credit card, Shop Pay, Google Pay, Apple Pay, Rakuten Pay, PayPal, and bank transfer.
*For credit cards, Shop Pay, Google Pay, Apple Pay, Rakuten Pay, and PayPal, payment will be confirmed at the time of ordering the product.

【postage】
In addition to the product price, a shipping fee ( 990 yen nationwide) will be charged.
Free shipping (to one location) for purchases totaling 30,000 yen or more.

【delivery】
Products that are in stock will be shipped within 7 business days after payment and order confirmation.
(Excluding Saturdays, Sundays, holidays, Golden Week, Obon, and New Year's holidays)

<Regarding returns due to the product receiving period being exceeded, delivery address being incorrect, etc.>
The period during which you can receive the product after it has been shipped is approximately 1 week from the date of shipment.
If you are not home, the delivery company will notify you of your absence.
Please be sure to adjust your desired delivery date and time and receive the item within the available pick-up period.
In the following cases, we will contact you by email or phone.

  • If you are unable to contact the contact information listed in the absence notice
  • If the delivery address is incorrect and delivery is not possible

If you do not respond to our contact, the product will be returned to our store.
In the case of re-shipping of products returned due to long-term absence or refusal of delivery, the re-shipment will be made after payment of necessary expenses such as shipping and packaging materials fees.
Please note that any transfer fees associated with payment will be borne by the customer.
If we are unable to confirm the transfer to the designated account within the deadline, we will refund the amount after offsetting the necessary expenses.
Please note that in that case, we will not be able to resend the product.
If you are unable to receive your ordered product due to customer refusal or long-term absence, we may have no choice but to restrict your use of this website.
If you have any problems with returning your product, please contact us .

[Return/Exchange]
If the product is defective, we will exchange the product if it is available.
If the item is out of stock, we will refund your money.
Although we make every effort to ensure quality and customer service, in the unlikely event that the product shows obvious initial defects such as damage or stains, or if you receive a product that is different from what you ordered, we apologize for the inconvenience, but we apologize for the inconvenience. Please contact us by email within 5 business days, including After checking, we will make a return or exchange.
In such cases, we will bear the return/exchange shipping fees, transfer fees, etc. associated with refunds.
Please note that we will not be able to accept requests for returns or exchanges after 5 business days. Also, depending on the situation, we may not be able to accept returns or exchanges.

<Instances where returns or exchanges cannot be accepted>

  • Requests due to the customer's convenience, such as orders that are different from the image or a mistake in the order, etc.
  • If you are already using it
  • Products that are dirty, scratched, smelly, or damaged by the customer
  • If the condition of the product (including accessories and packaging) when you return it to our store is significantly different from when it was delivered.

We try to reproduce the actual product images posted on the shop page as much as possible, but please note that the texture and color may look slightly different depending on the viewing environment of the customer's device or monitor.
*The maximum refund amount will be the amount you paid + return shipping fee.
*We cannot respond to requests for price reduction or free provision of products due to defects. note that.

[Business name and contact information]
Sales company Good Planning Office Inc. Address 376-0013, 4-2329-4 Hirosawa-cho, Kiryu City, Gunma Prefecture
Phone 0277-32-3022
Email info@groovin-high.net
Sales Manager Rikiya Kawada

*Please refrain from contacting us other than inquiries regarding products or orders.