About returns and exchanges

If the product is defective, we will exchange the product if it is available.
If the item is out of stock, we will refund your money.

We only accept returns if the delivered product is defective.
We take every possible measure to ensure quality and customer service, but in the unlikely event that the product shows obvious initial defects such as damage or stains, or if you receive a product that is different from what you ordered, we apologize for the inconvenience, but we apologize for the inconvenience. Please contact us within 5 days and return the item by cash on delivery. After checking, we will make a return or exchange.
In such cases, we will bear the return/exchange shipping fees, transfer fees, etc. associated with refunds.
Please note that we will not be able to accept requests for returns or exchanges after 5 days. Also, depending on the situation, we may not be able to accept returns or exchanges.
Please note that we cannot accept returns due to customer convenience.

For size exchanges, please contact us by email or phone within 5 days of receiving the item to let us know that you would like to exchange the size.
After checking the returned product, we will contact you and send you a replacement product, cash on delivery.

・Size exchange can only be done once per product.
- All shipping costs for size exchanges will be borne by the customer.
・Depending on the condition of the product, it may not be possible to exchange it.

<Instances where returns or exchanges cannot be accepted>

  • Requests due to the customer's convenience, such as orders that are different from the image or a mistake in the order.
  • If you are already using it
  • Products that are dirty, scratched, smelly, or damaged by the customer
  • If the condition of the product (including accessories and packaging) when you return it to our store is significantly different from when it was delivered.

■Product return address 4-2329-4 Hirosawacho, Kiryu City, Gunma Prefecture 376-0013
Good Planning Office Inc.
TEL: 0277-32-3022

Products purchased at The GROOVIN HIGH & Old Devil Moon ONLINE STORE cannot be returned, exchanged, or repaired at the store. Please note.